Customer Service Representative

Company

Ravago Greece Group is member of Ravago Group, which is the number one service provider in the global market of plastics, rubber, and chemicals, serving more than 53,000 active customers, through 325 locations across more than 65 countries worldwide, having long lasting partnerships for more than 55 years and counting more than 10.000 employees globally.

Ravago Group in Greece is a group of companies specialized in the following fields of activities: Manufacturing, Chemicals, Plastics & Elastomers, Building & Construction Solutions, Renewable Energy & Real Estate. It has a remarkable presence in the Greek Market for more than 35 years and after the recent acquisitions counts more than 400 employees all over Greece.

Position details

Reports to:  Country Manager

Purpose of the Role: Responsible for managing the end-to-end order process and supporting customers throughout their purchasing journey, ensuring smooth order handling, proactive issue resolution, and close collaboration with internal stakeholders to deliver an excellent customer experience.

Opportunity

• Manage customer orders from order entry to delivery and invoicing
• Provide timely support to customers regarding orders, deliveries, product availability, and pricing
• Collaborate closely with Sales, Product Management, Planning, and Logistics teams to ensure seamless order fulfilment and customer satisfaction
• Handle customer claims, returns, and issues, ensuring prompt resolution
• Maintain accurate customer and order data in ERP and CRM systems
• Contribute to process improvements that enhance customer service and operational efficiency

Background

• Post-secondary education in administrative, commercial, or logistics field
• 1 - 3 years’ experience in a customer service, order processing, or supply chain support role
• Experience in a B2B or industrial environment is an advantage
• Excellent knowledge in Office Suite (Excel, Word, PowerPoint) and ERP system
• Fluent in English, both verbal and written

 

• Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Holding self and others accountable to meet commitments
• Building strong customer relationships and delivering customer-centric solutions
• Demonstrating commercial awareness and understanding customer and market needs
• Building partnerships and working collaboratively with others to meet shared objectives
• Managing multiple priorities with accuracy and attention to detail
• Remaining composed and solution-oriented in time-sensitive situations

What we offer

• Competitive remuneration package
• Pleasant and modern working environment, convenient location
• Trainings
• Group medical insurance
• Employee Assistance Program (EAP)
• Opportunity for career development

After collecting and evaluating CVs, we will contact candidates who meet the requirements to set up appointment for an interview. It will be kept confidential. CVs will be filled and processed in accordance with the terms, conditions and requirements of EU Regulation 2016/679 for the protection of intellectuals regarding personal data processing. CVs will be used exclusively to cover the above job position. In case you consent to the use of your CV to cover future job positions, please indicate this in writing when sending your CV. CVs will be kept for six (6) months after the completion of the recruitment process. You have the right to access, correct, or delete your data, as well as other rights under EU Regulation 2016/679. For any request, please contact us at dpo.gr@ravago.com. By submitting your CV, you confirm that you have read and understood this notice.